Terms of use

1. Definitions

In these terms, unless the context requires otherwise:

• "marta" means the AI-driven SaaS business management platform offered by MVS COMUNICATION LTD.
• "Website" means the eimarta.com website and its content.
• "Platform" means the marta application accessible via the web after authentication.
• "User" means the natural or legal person who uses the Website or signs up for an account on the Platform.
• "Account" means the digital identity associated with the User on the Platform.
• "Customer data" means the data entered by the User on the Platform (records, invoices, documents, warehouse).
• "AI output" means suggestions, analyses, summaries and automations generated by the artificial intelligence models integrated into marta.

2. Acceptance

By using the Website or creating an Account on the Platform, you accept these terms. If you do not accept them, do not use the Website or the Platform.

If you access the Platform on behalf of a company or another entity, you declare that you have the authority to bind it to these terms.

3. Description of the service

marta is a business management platform that combines traditional functions (records, invoicing, warehouse, deadline schedules, reports) with an artificial intelligence assistant that suggests the next step to take.

4. Account and credentials

• To use the Platform you need an Account associated with a valid email address.
• You are responsible for keeping your credentials safe and for all activity carried out through your Account.
• Immediately notify [email protected] of any unauthorised use of your Account.
• Do not create Accounts with false identities, with third parties' identities without authorisation, or multiple Accounts to get around plan limits.

5. Licence of use

Subject to these terms and to payment of any fees, we grant you a licence of use that is:

• Non-exclusive: other Users can use marta too.
• Non-transferable: you cannot assign the Account to third parties.
• Limited: only for the purposes intended by the service.
• Revocable: it ends when the Account is closed.

The Platform is licensed, not sold. The software, the brand, the trademarks, the design and the code remain the property of MVS COMUNICATION LTD or its licensors.

6. Permitted use

With the Account you can use marta to manage your business. Without our written consent, you may not:

• Decompile, disassemble or attempt to extract the source code of the Platform.
• Carry out reverse engineering, fingerprinting or unauthorised probing.
• Use the Platform for unlawful, fraudulent or defamatory activities or activities that infringe third-party rights.
• Attempt to access other Users' Accounts or protected areas of the Platform.
• Interfere with the operation of the Platform or overload our systems.
• Use the Platform to send unauthorised communications (spam).
• Resell or commercialise access to marta to third parties (except under written agreements).

7. AI-generated output

• AI output is provided "as is", without any guarantee of accuracy, completeness or fitness for a particular purpose.
• Before taking actions with legal, tax or financial effects, consult a qualified human professional.
• We may temporarily store prompts and generated output to improve the service, in accordance with the privacy policy.
• You can switch off AI features for each individual area from your Account settings.

8. Intellectual property

• marta's: the software, the "marta" trademark, the logo, the interface design, the Website texts, the documentation and any material published by MVS COMUNICATION LTD.
• Yours: the Customer data you enter on the Platform and the AI output derived from your data.
• You may not use the "marta" trademark or the logo except to identify the service, unless authorised in writing.
• Any feedback or suggestions you send us may be used freely by MVS COMUNICATION LTD without any obligation to pay compensation.

9. Customer data

• Ownership: the Customer data is and remains your property.
• Processing: we process it as data processor, in accordance with the privacy policy and art. 28 GDPR.
• Portability: you can export it in an open format (JSON, CSV) at any time through the Account settings or by requesting it by email.
• Deletion: when the Account is closed, the Customer data is deleted within 90 days, subject to legal obligations and technical backups in rotation.
• Recovery: during the 90 days following closure, you can request a final export; after that, deletion is permanent.

10. Payments and invoicing

The financial terms are defined for each customer according to the agreed scope (active modules, integrations, users) and accepted before activation.

• Fees and invoicing terms are set out in the proposal accepted by the customer before activation.
• Payment is made through the methods indicated on the invoice (bank transfer, card, direct debit).
• Invoices are sent to the email address associated with the Account.
• Any refunds are governed by the conditions agreed in the proposal.

Non-payment may lead to suspension of the Account, after at least 15 days' notice by email.

11. Limitation of liability

To the extent permitted by applicable law:

• marta is provided "as-is" and "as-available". We do not guarantee that the service will be continuous, secure or error-free.
• We are not liable for indirect, incidental, special or consequential damages or for loss of profit, data or goodwill.
• Our total liability arising from or connected with these terms is limited to the greater of: (a) the total fees actually paid in the 12 months preceding the event; (b) EUR 100.
• This limitation does not apply in cases of wilful misconduct or gross negligence, nor to consumer rights that cannot be limited by law.

12. Indemnification

You agree to indemnify MVS COMUNICATION LTD, its directors, employees and collaborators against any claim, damage, loss or expense (including reasonable legal fees) arising from:

• Your use of the Platform in breach of these terms.
• Your unlawful or unauthorised use of the Platform.
• Infringement of third-party rights through the Customer data you enter.

13. Suspension and termination

On our side

We may suspend or close your Account, with at least 30 days' notice by email, except in urgent cases (serious breach of these terms, unlawful activity, prolonged non-payment).

On your side

You can close your Account at any time from the settings or by writing to [email protected]. Closure does not entitle you to a refund of fees already paid, unless the law provides otherwise.

Effects of closure

When the Account is closed, the licence of use ends. Clauses that by nature survive (intellectual property, customer data, limitation of liability, governing law) remain valid.

14. Changes to the terms

We may change these terms. Changes will be published on this page with an update date. For substantial changes (for example new obligations on your part, a new limitation of liability, changes to the governance of Customer data), we will notify active customers by email at least 30 days in advance.

If you do not accept the changes, you can close your Account before they take effect. Use of the Platform after the changes take effect counts as acceptance.

15. Governing law and jurisdiction

These terms are governed by Bulgarian law, since MVS COMUNICATION LTD is based in Sandanski, Bulgaria (a member of the European Union).

For any dispute arising from or connected with these terms, the courts of Sandanski (Bulgaria) have exclusive jurisdiction, unless consumer law provides otherwise.

Consumers resident in Italy may in any case bring disputes arising from these terms before the court of their place of residence or domicile.

16. Contact

For any questions about these terms: